At Rogan’s Shoes Shop, we want you to be completely satisfied with your premium footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for unworn, undamaged merchandise in its original packaging with all tags attached. Please note:

  • Items must be returned within 15 days of delivery
  • Shoes must be in new condition with no signs of wear
  • Original packaging and tags must be included
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
Note: For hygiene reasons, we cannot accept returns on certain specialty footwear including Bates Boots (work/safety boots) and Bearpaw Boots (sheepskin-lined footwear) unless they are defective or incorrect.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the item you wish to return or exchange.
  2. Complete the Return Request Form (template provided below) and include it with your return package.
  3. Package your items securely in the original packaging if possible, including all tags and accessories.
  4. Ship your return to our warehouse at:
    Rogan’s Shoes Shop Returns
    1392 Hood Avenue
    San Diego, CA 92121
    USA
  5. Keep your tracking number as proof of shipment until your return is processed.

Return Request Form Template

Copy and paste this template into your email or print it to include with your return:

Return Request Form Order Number: __________________________ Date of Purchase: _______________________ Name: __________________________________ Email: _________________________________ Phone: _________________________________ Return or Exchange (circle one) Item(s) to be returned: 1. Brand: ___________ Style: ___________ Size: _____ Color: _____ 2. Brand: ___________ Style: ___________ Size: _____ Color: _____ Reason for return/exchange: [ ] Wrong size [ ] Wrong color [ ] Product defect (please describe): __________________________ [ ] Other (please specify): ____________________________________ Preferred resolution: [ ] Refund to original payment method [ ] Store credit [ ] Exchange for (specify item details): _________________________ Customer Signature: _____________________ Date: _______________

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • You will receive an email confirmation when your refund has been processed

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you will need to pay the difference
  • If the exchange item is of lower value, we will refund the difference

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
  • Refunds will be issued in USD and may be subject to currency conversion rates

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We will provide a prepaid return label and expedite your replacement
  • In some cases, we may issue a refund without requiring the item to be returned

Questions?

Our customer service team is happy to assist with any questions about our returns and exchanges policy. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Phone Number]
Hours: Monday-Friday, 9am-5pm PST

Last Updated: [Insert Date]