Welcome to Rogan’s Shoes Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].

About Our Products

1. What brands do you carry?
We offer a wide selection of premium footwear brands including Adidas, ASICS, Anne Klein, Bates Boots, and many more. Our collection ranges from stylish sneakers to durable work boots and fashionable heels.
2. Do you offer wide or narrow width options?
Yes! Many of our brands offer multiple width options. Please check individual product pages for available widths. If you’re unsure about sizing, our customer service team can help you find your perfect fit.
3. How do I know which size to order?
Each product page includes a size chart specific to that brand. We recommend measuring your foot and comparing it to the chart for the most accurate fit. Remember that sizing may vary slightly between brands.

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
3. Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you as fast as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

1. What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: via EMS (15-25 business days after dispatch) for orders over $50
2. How long does order processing take?
All orders are processed within 1-2 business days. During peak seasons (like holidays), processing may take slightly longer. For fastest delivery, we recommend ordering Monday-Wednesday.
3. Do you ship internationally?
Yes! We ship worldwide from our San Diego headquarters, excluding some remote areas and parts of Asia. International customers will see duty and tax calculations at checkout for most destinations.
4. How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. You can use this tracking number with the carrier’s website to follow your package’s journey.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in their original condition with all tags attached. Please contact us at [email protected] to initiate your return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Account & Customer Service

1. How do I contact customer service?
You can reach our multilingual customer support team at [email protected]. We’re happy to help with any questions about your order, sizing, or our products.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your order history and makes future purchases faster.
3. What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us immediately at [email protected] with photos of the issue, and we’ll arrange for a replacement or refund.

At Rogan’s Shoes Shop, we’re committed to helping you find your perfect pair of shoes. If you have any questions not covered here, don’t hesitate to reach out to our friendly customer service team. Happy shopping!